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Accenture de-emphasizes the term "outsourcing" - is this the final death knell for the O word? - Horses for Sources | No Boundaries
Digital Industry Jargons You Need To Know [Infographic]
BPO Meaning and Its Most Prominent Features | Mobilunity
ISO/IEC DIS 30105-4(en), Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
What is Business Process Outsourcing? - Definition from SearchCIO
Call Center Glossary of Terminologies and Abbreviations - FWS
Call Center Terminology, Abbreviations, and Dictionary
Difference Between Call Center and BPO That Makes the Difference
Business Process Outsourcing
India's BPO industry is fast losing its voice - BusinessToday - Issue Date: Apr 01, 2012
FirstSource buys US-based ISGN's mortgage BPO business - The Economic Times
Small Encyclopedia of BPO Technical Terms Powered by UCC | United Call Centers EU
Business Process Outsourcing (BPO) - Meaning, Types & Example | MBA Skool
Call Center Terminology: 43 Acronyms and Terms You Need to Know
30 Must Know Call Center Terminologies for your Business | Ameyo